Al Rahmah Academy

IT Support

• Provided classroom IT support by maintaining computers, troubleshooting hardware and software issues, and ensuring stable network connectivity.
• Set up, configured, and troubleshot audiovisual and networking equipment- including projectors, speakers, and microphones- for classes and school events, handling full setup and teardown.
• Created and edited digital media for events and school communications, including presentation slides, videos, posters, and images.

Handshake

AI Trainer - Data Labeling Expert

Developed and evaluated domain – specific prompts to assess the performance of large language models (LLMs) in Data Labeling.

Analyzed LLM outputs for scientific accuracy, clarity, and depth in specialized subfields.

Contributed to improving AI understanding of complex biological topics through expert review and feedback.

Conducted independent research to support prompt development and evaluation tasks.

5 Point Solutions

Network Engineer Intern

Delivered Tier 1 and Tier 2 technical support through remote access tools, troubleshot Wi-Fi, network, hardware, and software issues via a ticketing system while collaborating with vendors and manufacturers to resolve complex technical problems and minimize downtime.

Administered user access and identity management in Active Directory and Microsoft 365, including onboarding/offboarding, account creation, and role-based permission assignments to ensure secure system access.

Installed and configured IT infrastructure, including routers, switches, workstations, security cameras, and Ethernet (Cat5/Cat6) cabling, ensuring devices met company standards and maintaining organized workstation setups.

Developed technical documentation, procedures, and internal reference guides to streamline workflows, improve troubleshooting efficiency, and support cross-team knowledge sharing.